Last updated: 5 November 2026
Thank you for choosing EliteSkill Training.
This Policy explains how we handle cancellations, booking transfers and refunds for our training services.
ES Training Sdn Bhd (Registration No. 202501029438 [1630850-V]) operates as EliteSkill Training. In this Policy, “we”, “us” and “our” refer to the company. “You” refers to the person or organisation making a booking.
Our services include in-house training, public programmes, online programmes and coaching.
1. Programme Terms
Each programme may have its own cancellation deadlines, refund terms and transfer options. We will share these details through the programme page, registration form, quotation or agreement before you pay.
Please review these terms before confirming your booking. Programme terms apply alongside this Policy and remain subject to applicable law.
2. Cancellation Requests
To cancel a booking, email sales@eliteskilltraining.com with:
- Your name and contact details.
- The programme name and date.
- Your booking or invoice reference.
- Your proof of payment.
We will review your request using the terms you received when you booked. These terms determine whether you qualify for a refund and the refund amount.
If you did not receive cancellation terms, please contact us. We will review your request and explain your options. Your rights under applicable law still apply.
3. Participant Changes and Booking Transfers
You may ask to send another participant in your place or move your booking to another programme date.
However, we must first check availability and programme requirements. Please wait for our written confirmation before making arrangements.
If the change involves extra charges or a price difference, we will explain the amount before you agree.
4. Non-Attendance and Partial Attendance
Missing a programme does not automatically qualify you for a refund. The same applies if you arrive late or leave early.
Instead, we will review your request using the booking terms and applicable law.
5. Cancellation or Rescheduling by Us
If we cancel a programme before it starts, you may choose either:
- A refund of the fees you paid for the cancelled programme.
- A place in an available alternative programme.
If we change the programme date, we will notify you through the contact details you provided.
Should the new date be unsuitable, contact us to discuss an alternative or a refund for the affected services that we have not delivered.
For in-house or customised training, we will discuss proposed changes with the organisation that made the booking.
6. In-House and Customised Training
The accepted quotation or written agreement sets out the cancellation, postponement and refund terms for corporate bookings.
Before you confirm the booking, we will disclose any deposit requirements, cancellation charges or costs that we must commit to.
Therefore, please review the quotation or agreement before accepting it.
7. Online Programmes and Digital Materials
Before joining an online programme, please check the technical requirements we provide.
If you cannot access the session, contact us promptly so we can help.
For refund requests involving technical problems, we will consider the cause, the services we delivered and the booking terms.
Accessing digital materials does not remove your rights if our services are faulty, misleading or do not match what we agreed to provide.
8. Refund Processing
When we approve a refund, or when a refund is otherwise due, we will confirm:
- The refund amount.
- The payment method.
- The expected processing time.
We normally refund the original payment method. If that option is unavailable, we will agree on another method with the original payer.
For your security, please do not email full payment card details.